Last updated: December 16, 2025
This Privacy Policy describes how Twenty By Four Digital Solutions (“Twenty By Four”, “we”, “us”, or “our”) collects, uses, discloses and protects your personal data when you visit or use our website at https://twentybyfour.com/ (“Website”) and our related services. This Privacy Policy is prepared in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”) and the seven Personal Data Protection Principles.
If you do not agree with this Privacy Policy, please do not use our Website or provide any personal data to us.
“Personal data” means any information about you which can identify you directly or indirectly. Depending on how you interact with us, we may collect the following types of personal data:
Basic identification: name, contact number, email address, job title, company name.
Technical data: IP address, device information, browser type, operating system, access times, and referring website addresses.
Usage and advertising data: pages visited, links clicked, content viewed, interactions with ads, and identifiers used by advertising and analytics platforms (for example, cookies and similar technologies from Google Analytics, Google Ads, and Meta Ads).
Communication data: records of communications with us, such as emails, contact form submissions (including via Elementor forms), or support requests.
We do not intentionally collect sensitive categories of personal data (such as health information, religious beliefs, or criminal records) through this Website and ask that you do not submit such information via our forms or email.
If you provide personal data about other individuals (for example, your employees or clients), you confirm that you have obtained their consent or are otherwise legally permitted to provide such data to us.
We collect personal data in the following ways:
Directly from you when you:
Fill in forms on our Website (including Elementor contact or enquiry forms).
Communicate with us by email (including Gmail), phone, messaging apps, or other channels.
Subscribe to our mailing lists, newsletters, or marketing communications.
Automatically when you use the Website, through cookies, pixels and similar technologies that collect technical, usage and advertising‑related data.
From advertising and analytics partners, where permitted by law, such as when we run online advertising campaigns and receive aggregated or pseudonymous reports about ad performance and audiences from Google Ads, Meta Ads, and Google Analytics.
We process your personal data only for lawful purposes that are directly related to our functions and activities, and only to the extent necessary for those purposes. These purposes may include:
Providing our services, operating the Website, and responding to your enquiries or requests.
Managing customer relationships, including communications, account management, and support.
Running advertising and marketing activities, including:
Showing you relevant ads on third‑party platforms via Google Ads and Meta Ads.
Measuring and improving the performance of our ads and campaigns using Google Analytics.
Building audiences and understanding interest in our services in an aggregated way.
Improving our Website, services, and user experience, including via analytics and research.
Complying with legal and regulatory obligations, exercising or defending legal rights, and preventing fraud or misuse.
Where required by the PDPA, we will obtain your consent before collecting or using your personal data for these purposes, particularly for direct marketing.
Under the General Principle of the PDPA, your personal data will not be processed unless you have given consent or the processing is otherwise permitted by law. By using our Website or providing your personal data to us, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.
You may at any time:
Withdraw your consent to our processing of your personal data, subject to legal or contractual restrictions.
Opt out of marketing communications by using the unsubscribe links in our emails or by contacting us directly.
Manage cookies and advertising identifiers via your browser or device settings, or via tools made available by our advertising partners (such as Google Ads Settings or Meta’s Ad Preferences).
If you do not provide certain personal data, we may not be able to provide you with some services or respond to your requests.
We do not sell your personal data to third parties. We will not disclose your personal data to any third party except as described in this Privacy Policy, with your consent, or as permitted or required by law.
We may disclose your personal data to the following categories of recipients:
Our group companies, affiliates, or related entities, to the extent necessary for business, operational, and administrative purposes.
Service providers, vendors and partners who provide services such as:
Website hosting, maintenance and security.
Advertising and analytics services (for example, Google Ads, Meta Ads, and Google Analytics).
Email and productivity tools (for example, Google Workspace including Gmail and Google Sheets).
Professional advisors such as lawyers, accountants, or auditors, where reasonably necessary.
Law enforcement agencies, regulators, courts, or other authorities where we are required or authorised to do so under applicable laws.
These third parties are required to process personal data only for the purposes specified and in accordance with applicable data protection laws and our instructions.
Our Website and systems may be hosted on servers located outside Malaysia, and some of our service providers (including Google for Gmail, Google Sheets, Google Analytics, Google Ads, and Meta Ads) store and process data in multiple countries.
Where such transfers occur, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with the PDPA, such as contractual protections and security standards adopted by our service providers.
We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include role‑based access controls, strong authentication, secure hosting, encryption in transit, firewalls, and regular security reviews.
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed. If we become aware of a data breach that is likely to affect your rights, we will assess the situation and notify you and/or the relevant authorities as required by law.
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws and regulations. This typically includes:
Contact and enquiry data stored in Gmail and Google Sheets for so long as necessary to manage the relationship and for a reasonable period thereafter.
Technical and analytics data for a period aligned with our analytics and advertising partners’ retention settings (for example, Google Analytics standard periods).
When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.
Subject to certain exceptions under the PDPA, you have the following rights in relation to your personal data:
Right of access: To request confirmation whether we hold personal data about you and to obtain a copy of such data.
Right to correction: To request that incomplete, inaccurate, or outdated personal data be corrected or updated.
Right to withdraw consent and to limit processing: To withdraw your consent or request that we cease or limit processing of your personal data for specific purposes, such as direct marketing and advertising.
To exercise your rights, please contact us using the details in Section 13 below, clearly stating your name, contact details, and the nature of your request. We may require reasonable information to verify your identity before responding to your request.
Our Website uses cookies and similar technologies (such as pixels, tags, and scripts) to collect technical, usage and advertising‑related data, improve site performance, and enhance your user experience. Cookies are small text files placed on your device when you visit a website.
We and our advertising and analytics partners may use first‑party cookies (set by our Website) and third‑party cookies or identifiers (set by Google Analytics, Google Ads, and Meta Ads) to:
Understand how visitors use our Website.
Measure and improve the performance of our ads and content.
Show you more relevant ads on our Website and on other websites or apps.
You can manage or disable cookies through your browser or device settings; however, certain features of the Website may not function properly if cookies are disabled. Our advertising partners may provide their own opt‑out mechanisms and settings, which you can use in addition to browser settings.
If required, we may provide a more detailed cookie notice or banner that explains specific cookies and tools used on the Website.
Our Website may contain links to third‑party websites or services that are not operated by Twenty By Four. This Privacy Policy applies only to our Website and services, and we are not responsible for the privacy practices, content, or security of any third‑party websites.
You are encouraged to review the privacy policies of any third‑party websites you visit before providing your personal data to them.
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors without appropriate consent from a parent, guardian, or person with parental responsibility, as required by the PDPA.
If you believe that a minor has provided personal data to us without such consent, please contact us so that we can take appropriate steps to delete or handle the data.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, or if you wish to exercise your rights, please contact:
Twenty By Four Digital Solutions
Website: https://twentybyfour.com/
Email: ann@twentybyfour.com
Address: 30-08, RESIDENSI SAMBUNGAN (SOUTHLINK), NO 2A, JALAN KERINCHI KIRI 2, 59200 KUALA LUMPUR, W.P KUALA LUMPUR
Contact Number: 012-4142829
We may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or other reasons. Any changes will be posted on this page with an updated “Last updated” date, and the updated policy will take effect when posted unless otherwise specified.
You are encouraged to review this Privacy Policy periodically to stay informed about how we are protecting your personal dat